Dawson Group LTD.
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DAWSON GROUP LTD. >> FAQ

FAQ-DAWSON GROUP LTD.

Thank you for visiting the Dawson Group Ltd. website. 


We hope you've found a few things of value that will benefit you on the business.  All of the sections on this site are free. We hope you'll take advantage of them. Such for those products information.
For more information on doing business with us or any areas of the site click on the link below to visit the Frequently AskedQuestions (FAQ) related to that area.

 

 


Do you do the retailing?
Sorry,we are no doing retailing ,we are supplying our quality products and competitive price to our distributors.

How to order?
There are several ways you can order our products:
Order Online
: Using our order on-line Function 24 hours per day, As you browse our product pages, click here:
Order by FAX
: You can print out a copy of your order and fax it anytime to us at +86-532-86660583
Order by TEL: If you'd prefer to talk to a real live person you have the option to call us on our order line at 86-532-81183311 during regular business hours. Our sales are available to you 24 hours from Monday to Saturday.
We often respond your enquiry of price and additional information within four (4) hours.
Order by e-mail
: send your order to us : info@dawson-group.com


If you have non-order questions please call our corporate office at 86-532-81183322. Our service are available to you 24 hours from Monday to Saturday.
If we're not here to take your call please leave a brief message with email to: info@dawson-group.com  we'll get back to you promptly. 

Can I expect a quality product?
Yes. All our activities are accredited to ISO 9001 and based on delivering the highest quality possible, both in products and services, ensuring long-term benefits and optimum performance. Also we got the below certification: CE GS SUV, LR ABS ( anchors and anchor chains) Our rigging hardware is manufactured under exceptional quantity control and strictly adhered to the US, DIN, JIS, BS and AS standards.

About sample:
Cost with free If the quantity small, and the express charge account into buyer’s, after receiving the official order, the seller deducts it in first order’s

About payment: value.
T/T in U.S. Dollars or EUR


About lead time:
Cause all of our products manufacturer according customers order, usually Within 35 days after receipt of your deposit.


How Will My Order Be Shipped?
Usually shipped by sea, small order or urgent order we can send you by Air or DHL, UPS or Fedex, TNT  after received your agreement.


How long does it take to receive my order?
According the distance from china to your port, Usually from China to European on or about 22 days. To West of American 20 days.

About mini order:
different products with differ limited, please contact us to confirm.

Who we are?
We are working team, factories, sales, inspector, QA, QC, purchaser, service ...


Where we are?
Qingdao, China. The bases of China Rigging center.
Our min-metal forging and grade 80 components factory located in Shandong province with more than 50 years long history in the fields. The lifting slings, and ratchet tiedowns factory

What we can supply?
Rigging, marine, lifting, lashing, sling, mining, fishing, trucking, transporting, safety concerned products, and full set of rigging accessories, including trade service in the fields. Such for: material handling, load restraint, cargo control, Anchor shackles, chain shackles, wire rope products, chain products, lifting components, chain slings, webbing slings ,round slings, and cargo tie down, ratchet straps, hooks,...


How about the Quality Procedures? 
DAWSON  operates to an in-house Quality Procedures Manual based on the International Standard: ISO 9001:2000
Management Responsibility
Material control
Quality System
Contract checking
Inspection Testing
Packing checking
Statistical Techniques
Quality records
Document records
What about service principle?
Speed, Special, Specific
Contract Review
Design Control
Document & Data Control
Purchasing
Control of Customer Supplied Product
Product Identification & Traceability
Process Control
Inspection Testing
Control of Inspection, Measuring & Test Equipment
Inspection & Test Status
Control of Nonconforming Product
Corrective & Preventive Action
Handling, Storage, Packaging, Preservation & Delivery
Control of Quality Records
Internal Quality Audits
Training
Servicing
Statistical Techniques


How to order the products?
Send the inquiry with detail item description or with ITEM number.
Tell us the quantity you need, the size of goods, and the packing.
If there is no packing demand we take it as sea-way packing.
If possible please attach one reference picture to avoid any misunderstanding

 

 

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Tel: +86-532-86660581   +86-532-86660582  Cell: +86-18660220966   Fax: +86-532-86660583

Office Address: Huaren International Building, 2# Shandong Road, Qingdao, China

Email:info@dawson-group.com

Copyright of Dawson Group Ltd. All Right Reserved